2025.08.01
【Important Notice】 Delay in Sales of ACP-500 and ACP-700 and Apology
【Important Notice】Delay in the release of the ACP-500 and ACP-700, and our apologies
Thank you very much for your continued patronage of arata products.
Regarding the new products “ACP-500” and “ACP-700,”
due to manufacturing defects that have been identified, we have decided to postpone their release.
The resale date is currently undecided.
The manufacturer changed the shape of the titanium wire without our permission,
resulting in a larger range of motion for the handle than originally designed,
and producing a product with significantly reduced stability and operability during use.
We have determined that this does not meet the quality standards expected of an arata product,
and have decided to reproduce the product according to our specifications.
We are currently in discussions with the manufacturer regarding the reproduction process.
Although we have already received numerous orders for this product,
we will refund the full amount to customers who have placed orders.
We will contact affected customers via the email address registered with us.
*If you did not receive an order confirmation email at the time of ordering,
please check your spam folder and
ensure that emails from the arata-design.jp domain are not blocked.
This setting is mandatory, especially for those using mobile phone carrier emails.
We sincerely apologize for the inconvenience and concern caused to everyone who ordered this product and those who were eagerly awaiting its release.
Going forward, we will strive to strengthen our quality control and manufacturing systems to prevent recurrence.
We will provide an update on the sales schedule once it has been decided.
We look forward to your continued patronage of arata products.
Arata Co., Ltd.
August 1st, 2025