Latest Update on AX Series Product Recall

 

Latest Update on AX Series Product Recall

1. Timeframe for Receiving and Returning Repaired Items
Currently, we are shipping returned tents within approximately 3 business days of their arrival. From today onward, we will only be handling these requests on weekdays.

2. End of Exchange Service
Many of the tents marked as unused have actually been used outdoors, which requires additional time for inspection. Therefore, we are currently returning tents only after completing repair work. For customers with unopened tents, please return only the inner tent.

 

Requests to Our Customers

1. Please send only the inner tent.
2. The phone number listed on the shipping label is not for customer inquiries. (Calls to 070-9330-9588 will not be received.) For any requests or inquiries, please contact us via email at cs@arata-design.jp.

 

Message to Our Customers

We sincerely apologize for the inconvenience caused. We deeply regret the trouble and apologize once again. We are taking your feedback seriously and will incorporate it into future product development and manufacturing processes. We also appreciate the warm words of encouragement. Although we could not respond promptly due to prioritizing repair work, your support was a great motivation during this period. Arata is committed to rewarding our customers with new products that we will be launching in the future.